DeviceCare receives numerous support requests every day, making it challenging to provide timely and accurate responses. With Deskhero's AI-powered comprehensive search bar, the company can quickly find relevant information from its knowledge base, previous tickets, and uploaded files.
The AI capabilities of Deskhero also help DeviceCare in generating responses to customer queries. By analyzing the content of the query and the available data, the AI suggests appropriate replies, reducing the time taken to respond to customer queries.
DeviceCare also leverages Deskhero's website scraping feature to keep its knowledge base updated with the latest information from relevant websites. This ensures that the support team is always equipped with the most recent and accurate information.
Furthermore, the company uses Deskhero's REST API to integrate the platform with its existing systems. This seamless integration allows the company to leverage the benefits of Deskhero's AI capabilities without disrupting its existing workflows.
Overall, Deskhero's AI capabilities have enabled DeviceCare to improve its customer support efficiency, enhance the accuracy of its search results, and reduce response times.
How does Deskhero's AI improve search results?
Deskhero's AI analyzes the content of the search query and the available data from the knowledge base, previous tickets, and uploaded files to provide relevant and accurate search results.
How does Deskhero's AI generate suggested replies?
Deskhero's AI analyzes the content of the customer query and the available data to suggest appropriate replies. This reduces the time taken to respond to customer queries and enhances the accuracy of the responses.
How does DeviceCare use Deskhero's REST API?
DeviceCare uses Deskhero's REST API to integrate the platform with its existing systems. This allows the company to leverage the benefits of Deskhero's AI capabilities without disrupting its existing workflows.
* This article provides an example of how a fictive company in the Maintenance Services for Computers and Personal Electronics industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.