CastMasters Ltd. has a large number of customer inquiries and support tickets daily. To manage these effectively, they use Deskhero's AI-powered ticket management system. The AI uses embeddings from previous tickets to suggest replies, significantly reducing the time spent on each ticket and improving response times.
The company also uses Deskhero's custom fields and user groups features to categorize tickets and assign them to the right teams. This, combined with the AI's suggested replies, has streamlined their ticket management process and improved their resolution rates.
CastMasters Ltd. uses Deskhero's website scraping feature to gather the latest industry news and updates, which are then added to their knowledge base. The AI uses this information to enhance search results and suggested replies, keeping their customer service up-to-date with the latest developments.
Deskhero's comprehensive search bar, powered by AI, has made it easier for helpdesk staff to find the information they need. It has also enabled customers to find answers to their questions more effectively, reducing the load on the helpdesk team.
Finally, CastMasters Ltd. uses Deskhero's REST API to integrate the platform with their existing systems, enhancing the efficiency of their helpdesk operations.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses embeddings from previous tickets to suggest replies to new tickets, reducing the time spent on each ticket. It also enhances search results, making it easier to find relevant information.
How does Deskhero keep the knowledge base up-to-date?
Deskhero uses a website scraping feature to gather the latest industry news and updates, which are then added to the knowledge base.
How does Deskhero integrate with existing systems?
Deskhero provides a REST API that can be used to integrate the platform with existing systems.
* This article provides an example of how a fictive company in the Malleable Iron Casting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.