NailArtistry leverages Deskhero's AI capabilities to generate suggested replies to customer queries. By using OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, Deskhero is able to provide accurate and timely responses to customers. This not only improves the customer experience but also reduces the workload on the customer support team.
The custom fields feature of Deskhero allows NailArtistry to capture specific information about each customer interaction. This data is then used by the AI to personalize the customer experience. For example, the AI can suggest specific nail art designs based on the customer's previous choices.
Deskhero's kanban board and ticket management system help NailArtistry to track and manage customer appointments efficiently. The AI uses data from these systems to predict busy periods and suggest optimal staffing levels.
The knowledge base feature of Deskhero is used by NailArtistry to provide self-service options to customers. The AI enhances the search results in the knowledge base by using OpenAI embeddings from various sources. This makes it easier for customers to find the information they need.
Finally, the REST API of Deskhero allows NailArtistry to integrate the platform with their existing systems. This ensures a seamless flow of data and enhances the overall efficiency of their operations.
How does Deskhero's AI enhance the customer support operations of NailArtistry?
Deskhero's AI uses OpenAI embeddings from various sources to generate suggested replies to customer queries, enhance search results in the knowledge base, and predict busy periods. This improves the customer experience and reduces the workload on the customer support team.
How does Deskhero's custom fields feature benefit NailArtistry?
The custom fields feature allows NailArtistry to capture specific information about each customer interaction. This data is then used by the AI to personalize the customer experience.
How does NailArtistry use Deskhero's REST API?
NailArtistry uses Deskhero's REST API to integrate the platform with their existing systems. This ensures a seamless flow of data and enhances the overall efficiency of their operations.
* This article provides an example of how a fictive company in the Manicure/Pedicure Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
