Prior to Deskhero, Aggregate Solutions Inc. struggled with managing a large volume of customer inquiries and complaints. The company found it challenging to quickly locate relevant information from their vast knowledge base and provide timely responses to their customers.
With Deskhero's advanced AI capabilities, the company is now able to automatically generate suggested replies to customer inquiries by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data. This has significantly reduced the time spent on crafting responses and improved the overall efficiency of their customer support team.
The AI-powered comprehensive search bar has also been a game-changer for Aggregate Solutions Inc. It allows the support team to quickly find relevant content from their extensive database, further speeding up the response time.
Moreover, the company uses Deskhero's REST API to integrate the platform with their existing systems, providing a seamless experience for their support team. The custom fields and structured data lists have also helped them to better organize their customer data and tickets.
Overall, Deskhero's advanced AI capabilities have transformed the way Aggregate Solutions Inc. handles customer support, making the process more efficient and effective.
How does Deskhero's AI generate suggested replies?
Deskhero's AI generates suggested replies by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. The embeddings are used to find relevant content which is sent through OpenAIs ChatGPT to generate the suggestions.
What is the benefit of the AI-powered comprehensive search bar?
The AI-powered comprehensive search bar allows users to quickly find relevant content from their extensive database, speeding up the response time and improving the efficiency of the support team.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows the platform to be integrated with existing systems, providing a seamless experience for the support team.
* This article provides an example of how a fictive company in the Manufacture of aggregate recycling machinery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.