SkyHigh Components deals with a wide range of customers, each with unique queries and issues. Managing these queries was a daunting task until they implemented Deskhero. The platform's structured data lists and custom fields helped them categorize and manage customer queries effectively.
The advanced AI capabilities of Deskhero have greatly improved SkyHigh's customer service. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This has reduced the response time and improved customer satisfaction.
Deskhero's AI also enhances the search results on the platform. When a customer service agent searches for a particular issue, the AI provides the most relevant results, making it easier for the agents to resolve customer issues.
SkyHigh has also benefited from Deskhero's knowledge base feature. The AI can generate articles from Word, PowerPoint, and PDF files, creating a comprehensive knowledge base. This has improved the self-service capabilities of their customer service center.
Deskhero's REST API has allowed SkyHigh to integrate the platform with their existing systems, further enhancing their customer service operations.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This helps in quickly responding to customer queries.
How does Deskhero's AI improve search results?
When a customer service agent searches for a particular issue, Deskhero's AI provides the most relevant results based on the embeddings from previous tickets and other resources.
Can Deskhero generate knowledge base articles from various file types?
Yes, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files.
* This article provides an example of how a fictive company in the Manufacture Aircraft Parts and Components industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.