ChronoMakers Ltd. uses Deskhero's AI capabilities to generate suggested replies for customer queries. The AI generates embeddings from the company's extensive knowledge base, which includes manuals, policies, and presentations. These embeddings are used to find relevant content, which is then sent through OpenAI's ChatGPT to generate suggested replies.
The AI also enhances the search results on the company's helpdesk. This allows the support team to quickly find solutions to customer problems, reducing the time taken to resolve tickets.
Deskhero's website scraping feature is used by ChronoMakers Ltd. to keep their knowledge base up-to-date. The AI scans the web for any new information related to the company's products and adds it to the knowledge base.
The company also uses Deskhero's custom fields and user groups features to categorize tickets based on the type of query and the product involved. This helps in assigning the right support personnel to each ticket, improving the efficiency of the support team.
Overall, Deskhero's AI capabilities have helped ChronoMakers Ltd. to significantly improve their customer support operations.
How does Deskhero's AI generate suggested replies for customer queries?
Deskhero's AI uses embeddings generated from the company's knowledge base and previous tickets to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's website scraping feature keep the knowledge base up-to-date?
Deskhero's AI scans the web for any new information related to the company's products. This information is then added to the company's knowledge base.
How does Deskhero help in improving the efficiency of the support team?
Deskhero uses custom fields and user groups to categorize tickets. This helps in assigning the right support personnel to each ticket, thereby improving the efficiency of the support team.
* This article provides an example of how a fictive company in the Manufacture of alarm and chronograph watches industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.