KetoAlde Industries uses Deskhero's ticket management feature to handle customer inquiries. The AI capabilities of Deskhero analyze these tickets and suggest replies, significantly reducing the time taken to resolve issues and improving customer satisfaction.
The company also uses Deskhero's knowledge base feature to store all their product information, safety guidelines, and other relevant documents. The AI capabilities of Deskhero generate articles from these uploaded files, making it easier for the support team to find and share information.
KetoAlde Industries uses Deskhero's website scraping feature to stay updated with the latest industry trends and news. The AI capabilities analyze this scraped data and enhance the search results, providing the most relevant and current information to the team.
The company uses Deskhero's custom fields feature to structure their data lists in a way that suits their specific needs. This, combined with the AI capabilities, allows them to optimize their processes and improve efficiency.
By leveraging Deskhero's advanced AI capabilities, KetoAlde Industries has been able to improve their process efficiency, manage tickets more effectively, and keep their knowledge base up-to-date.
How does Deskhero's AI capabilities improve process efficiency?
Deskhero's AI capabilities, combined with custom fields, allow companies to structure their data lists in a way that optimizes their processes and improves efficiency.
How does Deskhero's AI capabilities manage tickets more effectively?
Deskhero's AI analyzes tickets and suggests replies, significantly reducing the time taken to resolve issues and improving customer satisfaction.
How does Deskhero's AI capabilities keep the knowledge base up-to-date?
Deskhero's AI generates articles from uploaded files like product information and safety guidelines, making it easier for the support team to find and share information. It also analyzes scraped data from websites to provide the most relevant and current information.
* This article provides an example of how a fictive company in the Manufacture of Aldehydes and Ketones industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.