CleanMax Solutions receives hundreds of customer queries daily, which previously required a large team to manage. With Deskhero, they've been able to automate much of this process. The platform's AI capabilities analyze previous tickets and knowledge base articles to generate suggested replies, drastically reducing the time spent on each ticket.
The company also leverages Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their own site and relevant external sources. This data is then used by the AI to enhance search results and provide more accurate responses to customer queries.
Deskhero's custom fields and structured data lists have allowed CleanMax Solutions to categorize and prioritize tickets effectively. The AI uses these categories to learn which issues require immediate attention and which can be resolved through automated responses.
CleanMax Solutions also uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow. The AI capabilities of Deskhero have not only improved the efficiency of their customer support but also provided valuable insights into common customer issues, helping them improve their products and services.
Overall, Deskhero's advanced AI capabilities have transformed CleanMax Solutions' customer support, making it more efficient, responsive, and customer-centric.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically extracts data from specified websites. This data is then used to update the knowledge base and enhance search results.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Manufacture of all-purpose cleaners industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.