IronForge Corp. was struggling with managing a high volume of customer support tickets. The company needed a solution that could help them categorize, prioritize, and efficiently resolve these tickets.
IronForge implemented Deskhero, taking advantage of its advanced AI capabilities to improve their ticket management process. Using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero's AI was able to find relevant content and generate suggested replies.
This AI-powered approach significantly reduced the time taken to respond to customer queries, improving the company's response times and customer satisfaction rates. The custom fields feature of Deskhero allowed IronForge to categorize and prioritize tickets based on their urgency and complexity.
Deskhero's comprehensive search bar, enhanced by AI, enabled the support team to quickly find relevant information from the company's vast knowledge base, further improving their efficiency in resolving customer issues.
By leveraging Deskhero's advanced AI capabilities, IronForge Corp. was able to improve its ticket management process, enhance the efficiency of its customer support services, and increase customer satisfaction.
How did Deskhero's AI capabilities improve IronForge's ticket management process?
Deskhero's AI used OpenAI Embeddings from various sources to find relevant content and generate suggested replies. This significantly reduced the time taken to respond to customer queries and improved the efficiency of the ticket management process.
What benefits did the custom fields feature provide?
The custom fields feature allowed IronForge to categorize and prioritize tickets based on their urgency and complexity. This helped in better allocation of resources and ensured that critical issues were addressed promptly.
How did the AI-powered search bar improve the efficiency of IronForge's customer support services?
The AI-powered search bar enabled the support team to quickly find relevant information from the company's vast knowledge base, improving their efficiency in resolving customer issues.
* This article provides an example of how a fictive company in the Manufacture of Basic Metals and Fabricated Metal Products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.