PowerBuddy's helpdesk team often deals with complex technical queries that require deep product knowledge. To assist the team, they use Deskhero's knowledge base feature, which stores all product-related information in an easily accessible format.
Deskhero's AI capabilities enhance the knowledge base by generating articles from Word, PowerPoint, PDF files, and even scraping data from the company's website. This ensures that the helpdesk team always has the most up-to-date information at their fingertips.
Furthermore, Deskhero's AI uses OpenAI Embeddings to find relevant content from the knowledge base and other resources when responding to tickets. This not only speeds up the response time but also improves the accuracy of the responses.
The AI-powered comprehensive search bar also makes it easier for the helpdesk team to find the information they need. It scans all available resources to provide the most relevant results.
By using Deskhero, PowerBuddy has improved the efficiency and effectiveness of their helpdesk services.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This ensures that the knowledge base is always updated with the latest information.
How does Deskhero's AI find relevant content when responding to tickets?
Deskhero's AI uses OpenAI Embeddings to scan all available resources including the knowledge base, previous tickets, uploaded files, and scraped website data to find the most relevant content for each ticket.
How does the AI-powered search bar work?
The search bar uses AI to scan all available resources to provide the most relevant results. This makes it easier for the helpdesk team to find the information they need.
* This article provides an example of how a fictive company in the Manufacture of battery chargers and other auxiliary equipment for use with batteries industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.