PowerPulse Technologies receives numerous customer queries daily regarding their products' specifications, installation, and troubleshooting. To manage these effectively, they adopted Deskhero's SaaS platform. The platform's AI capabilities, powered by OpenAI Embeddings, analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies.
The AI's ability to learn from past interactions has significantly reduced the time taken to respond to customer queries. Instead of manually searching for information, the customer support team can now rely on the AI to provide accurate and relevant responses. This has led to a significant reduction in response time and an increase in customer satisfaction.
Furthermore, the AI's ability to scrape data from the company's website and convert it into structured data lists has made it easier for the support team to find relevant information. This feature has also been beneficial in updating the knowledge base, ensuring that the most recent and accurate information is always available.
Deskhero's comprehensive search bar, enhanced by the AI, has also been instrumental in improving the efficiency of PowerPulse's support team. The search bar uses the AI's understanding of the company's data to provide more accurate search results, making it easier for the team to find the information they need.
Finally, PowerPulse has also benefited from Deskhero's REST API. The API allows the company to integrate the platform with their existing systems, further enhancing the efficiency of their customer support.
How does the AI generate suggested replies?
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. It analyzes this data to understand the context and generate accurate and relevant responses.
How does the AI enhance the search bar?
The AI uses its understanding of the company's data to provide more accurate search results. It analyzes the data from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand what the user is looking for and provide the most relevant results.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems. This makes it easier to incorporate the platform into existing workflows and systems.
* This article provides an example of how a fictive company in the Manufacture of battery packs and components industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.