DreamWeaver Mattresses receives numerous customer queries daily, ranging from product inquiries to after-sales service requests. The company uses Deskhero's ticket management feature to effectively handle these inquiries, ensuring no customer query goes unanswered.
With the help of Deskhero's advanced AI capabilities, DreamWeaver Mattresses is able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This helps in finding relevant content which is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing response time.
Deskhero's custom fields and structured data lists allow DreamWeaver Mattresses to categorize and prioritize customer queries efficiently. The kanban board provides a visual overview of the support process, enabling the team to track the progress of each ticket.
Deskhero's knowledge base feature is used by DreamWeaver Mattresses to create a comprehensive repository of information related to their products and services. This not only aids the support team in addressing customer queries but also allows customers to find answers to their questions independently.
Through Deskhero's REST API, DreamWeaver Mattresses is able to integrate their existing systems with the platform, ensuring seamless data exchange and enhancing overall operational efficiency.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
How does Deskhero help in tracking the progress of customer queries?
Deskhero's kanban board provides a visual overview of the support process, allowing the team to track the progress of each ticket effectively.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, ensuring smooth data exchange and enhancing overall operational efficiency.
* This article provides an example of how a fictive company in the Manufacture of Beds and Mattresses industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.