BrushTech Innovations has a wide range of customers, from small businesses to large corporations. With the increasing volume of customer queries and support tickets, managing them manually was becoming a daunting task. The company needed a solution that could handle the growing demand efficiently.
By implementing Deskhero, BrushTech Innovations was able to automate their ticket management process. The AI capabilities of Deskhero used OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time.
Deskhero's AI also enhanced the search results in the knowledge base. By using AI embeddings, it was able to provide more accurate and relevant results to the users, improving the overall user experience.
Furthermore, the custom fields and structured data lists provided by Deskhero allowed BrushTech Innovations to categorize their tickets better and keep track of customer interactions. The kanban board feature also helped in visualizing the workflow and identifying any bottlenecks.
Overall, Deskhero's AI capabilities have significantly improved the efficiency and effectiveness of BrushTech Innovations' customer support and helpdesk services.
How does Deskhero's AI help in managing tickets?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies, reducing the response time.
How does Deskhero enhance the search results in the knowledge base?
Deskhero uses AI embeddings to provide more accurate and relevant search results in the knowledge base, improving the overall user experience.
How does Deskhero help in visualizing the workflow?
Deskhero provides a kanban board feature that helps in visualizing the workflow and identifying any bottlenecks.
* This article provides an example of how a fictive company in the Manufacture of Brush Handles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.