CardCrafters Inc. has a vast customer base with diverse needs and queries. They use Deskhero's ticket management system to handle customer inquiries efficiently. The advanced AI capabilities of Deskhero leverage OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to suggest relevant replies. This significantly reduces the time spent on each ticket, increasing the overall efficiency of the customer support team.
The AI-powered comprehensive search bar in Deskhero allows the customer support team at CardCrafters Inc. to quickly find relevant information from the vast amount of data available. This feature is particularly useful in handling complex queries that require detailed information from different sources.
CardCrafters Inc. also uses Deskhero's knowledge base feature to provide self-help options to their customers. The AI capabilities of Deskhero generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website to populate the knowledge base. This not only reduces the workload of the customer support team but also provides customers with instant solutions to their queries.
Deskhero's REST API allows CardCrafters Inc. to integrate the platform with their existing systems. This seamless integration ensures that all customer data is centralized, making it easier for the customer support team to access and manage the data.
Overall, the advanced AI capabilities of Deskhero have transformed the customer support services at CardCrafters Inc., making them more efficient and customer-friendly.
How does Deskhero's AI capabilities enhance the efficiency of the customer support team?
Deskhero's AI capabilities leverage OpenAI embeddings from previous tickets, knowledge base articles, and other data to suggest relevant replies to customer queries. This significantly reduces the time spent on each ticket, increasing the overall efficiency of the customer support team.
How does Deskhero's comprehensive search bar work?
The comprehensive search bar uses AI to quickly find relevant information from the vast amount of data available. This feature is particularly useful in handling complex queries that require detailed information from different sources.
What is the benefit of Deskhero's knowledge base feature?
The knowledge base feature provides self-help options to customers. The AI capabilities of Deskhero generate articles from various sources to populate the knowledge base, providing customers with instant solutions to their queries.
* This article provides an example of how a fictive company in the Manufacture of Card Games industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
