CementCo receives numerous customer queries daily regarding their products, usage instructions, and safety precautions. The company uses Deskhero's ticket management feature to organize these queries effectively. However, the real game-changer is the AI capabilities that Deskhero offers. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, Deskhero can generate suggested replies to customer queries.
With the help of Deskhero's AI, CementCo's customer support team can now handle more tickets in less time. The AI suggests replies based on the context of the query, which the support team can use as a starting point. This reduces the time spent on crafting responses and allows the team to focus on more complex issues.
Deskhero's AI also enhances the search results in the knowledge base. When customers search for information, the AI uses embeddings to find the most relevant content. This leads to more accurate search results and better customer satisfaction.
CementCo also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration ensures that all customer data is centralized and easily accessible for the support team.
Overall, Deskhero's AI capabilities have enabled CementoCo to provide faster and more efficient customer support. It has reduced the workload of the support team and improved the customer experience.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to understand the context of the query. It then generates a suggested reply based on this context.
How does Deskhero's AI enhance search results?
When a customer searches for information in the knowledge base, Deskhero's AI uses embeddings to find the most relevant content. This leads to more accurate search results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems. This ensures that all customer data is centralized and easily accessible.
* This article provides an example of how a fictive company in the Manufacture of cement, lime and plaster industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.