KilnTech Solutions receives a large volume of customer inquiries daily. To manage these effectively, they implemented Deskhero. The platform's AI capabilities analyze previous tickets and knowledge base articles to suggest potential responses, significantly reducing the time taken to resolve issues.
Deskhero's custom fields feature allowed KilnTech to categorize tickets based on product type, issue severity, and other relevant parameters. This structured approach enabled them to prioritize and address critical issues promptly.
The advanced search bar, powered by AI, improved the efficiency of KilnTech's customer service team. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the search bar provided highly relevant results, enabling the team to find solutions faster.
The AI also generated knowledge base articles from Word, PowerPoint, and PDF files, creating a comprehensive resource for both the customer service team and customers. This feature reduced the need for customers to raise tickets for common issues, as they could find solutions in the knowledge base.
Finally, Deskhero's REST API allowed KilnTech to integrate the platform with their existing systems, ensuring a seamless transition and minimal disruption to their operations.
How does Deskhero's AI suggest responses to customer inquiries?
Deskhero's AI analyzes previous tickets, knowledge base articles, and uploaded files to suggest potential responses. This reduces the time taken to resolve issues and improves the efficiency of the customer service team.
How does the advanced search bar work?
The search bar uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide highly relevant results. This enables the customer service team to find solutions faster.
Can Deskhero integrate with our existing systems?
Yes, Deskhero's REST API allows it to integrate with your existing systems, ensuring a seamless transition and minimal disruption to your operations.
* This article provides an example of how a fictive company in the Manufacture of ceramic fiber products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.