CeramiTech has a vast knowledge base consisting of product manuals, policies, and troubleshooting guides. Previously, customer service reps had to manually search through these documents to find relevant information. With Deskhero's AI capabilities, the platform can automatically generate relevant content from these documents to assist in resolving customer queries.
The AI feature also utilizes OpenAI Embeddings from previous tickets to suggest replies. This significantly reduces the time taken to respond to customer queries and improves the overall efficiency of the customer service team.
Deskhero's website scraping feature is used by CeramiTech to keep their knowledge base up-to-date. The AI can scrape data from CeramiTech's website and other relevant sources to ensure that the latest information is always available.
The comprehensive search bar powered by AI enhances the search results by providing more relevant and accurate information. This not only improves the customer experience but also reduces the workload of the customer service team.
Finally, CeramiTech uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the company to leverage the full potential of Deskhero's AI capabilities.
How does Deskhero's AI feature improve the efficiency of the customer service team?
Deskhero's AI feature uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies to customer queries. This reduces the time taken to respond to queries and improves the overall efficiency of the team.
How does Deskhero keep the knowledge base up-to-date?
Deskhero uses its website scraping feature to scrape data from the company's website and other relevant sources. This ensures that the latest information is always available in the knowledge base.
How does Deskhero integrate with existing systems?
Deskhero provides a REST API that allows for seamless integration with existing systems. This enables companies to leverage the full potential of Deskhero's AI capabilities.
* This article provides an example of how a fictive company in the Manufacture of ceramic insulators industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.