SecureValve Manufacturing receives a large number of helpdesk requests every day. To manage these requests more effectively, they use Deskhero's advanced AI capabilities. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content.
This relevant content is then sent through OpenAIs ChatGPT to generate suggested replies. This has considerably reduced the time taken to respond to helpdesk requests and has improved the accuracy of the responses. The AI also enhances search results, making it easier for the helpdesk team to find relevant information quickly.
Deskhero's AI capabilities also assist in building a comprehensive knowledge base. The AI can generate knowledge base articles from word, powerpoint, pdf files. This has made it easier for SecureValve to keep their knowledge base updated with the latest information.
With Deskhero, SecureValve has been able to improve their helpdesk services, providing faster and more accurate responses to helpdesk requests. The AI capabilities of Deskhero have also reduced the workload on the helpdesk team, allowing them to focus on more complex issues.
Overall, the use of Deskhero's advanced AI capabilities has resulted in significant efficiency benefits for SecureValve Manufacturing.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to enhance search results. It finds relevant content from various sources and uses this to improve the accuracy and relevance of search results.
How does Deskhero's AI help in building a knowledge base?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files. This makes it easier to keep the knowledge base updated with the latest information.
* This article provides an example of how a fictive company in the Manufacture of check valves, relief valves, regulating valves, stop valves industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.