CigarilloCraft receives hundreds of customer queries daily about their products, ranging from product details, usage instructions, to shipping information. The company uses Deskhero's ticket management system to organize these queries, making it easy for the support team to track and respond to each ticket.
The company also utilizes Deskhero's knowledge base feature to create a comprehensive database of information about their products. This includes data scraped from their website, product manuals uploaded as PDF files, and articles generated from Word and PowerPoint files. This knowledge base serves as a central source of information for both the support team and customers.
CigarilloCraft leverages Deskhero's advanced AI capabilities to enhance their customer support. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
In addition, the AI-enhanced search bar allows the support team to quickly find relevant information from the knowledge base. This not only improves the efficiency of the support team but also enhances the quality of their responses.
Overall, Deskhero's advanced AI capabilities have enabled CigarilloCraft to provide quick and accurate responses to customer queries, improving customer satisfaction and loyalty.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI-enhanced search bar work?
The AI-enhanced search bar uses OpenAI Embeddings to find relevant content from the knowledge base and other sources. This allows the support team to quickly find the information they need.
How has Deskhero improved CigarilloCraft's customer support?
Deskhero has improved CigarilloCraft's customer support by providing a structured system for managing customer queries, a comprehensive knowledge base, and advanced AI capabilities for generating suggested replies and enhancing search results. This has resulted in quicker and more accurate responses to customer queries.
* This article provides an example of how a fictive company in the Manufacture of cigarillos and small cigars industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.