ChillTech Outfitters receives numerous customer inquiries about their products' thermal properties, care instructions, and sizing. To manage these inquiries efficiently, they use Deskhero's AI capabilities to automatically generate suggested replies based on the content of incoming tickets and knowledge base articles.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like product guides and size charts. This allows ChillTech's support team to quickly find relevant information and provide accurate responses to customer inquiries.
To ensure the AI always has the most current product information, ChillTech uses Deskhero's website scraping feature to regularly update their knowledge base with the latest information from their website.
ChillTech also uses Deskhero's REST API to integrate the platform with their existing sales and inventory management systems. This enables them to provide more personalized support by having access to customers' purchase history and product availability information.
By leveraging Deskhero's advanced AI capabilities, ChillTech Outfitters has been able to improve the efficiency of their customer service operations, reduce response times, and increase customer satisfaction.
How does Deskhero's AI improve the efficiency of our customer service operations?
Deskhero's AI generates suggested replies based on the content of incoming tickets and knowledge base articles. This reduces the time your support team spends searching for information and allows them to respond to customer inquiries more quickly and accurately.
How does Deskhero's website scraping feature keep our knowledge base up-to-date?
Deskhero's website scraping feature automatically extracts information from your website and adds it to your knowledge base. This ensures that the AI always has the most current information when generating suggested replies.
Can we integrate Deskhero with our existing sales and inventory management systems?
Yes, Deskhero's REST API allows you to integrate the platform with your existing systems. This enables you to provide more personalized support by having access to customers' purchase history and product availability information.
* This article provides an example of how a fictive company in the Manufacture of Cold Weather/Thermal Wear Workwear industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.