OvenTech Industries receives numerous support tickets daily, ranging from technical issues to inquiries about product specifications. With Deskhero's AI capabilities, these tickets are automatically categorized and prioritized based on their content. This not only saves time but also ensures that urgent matters are attended to promptly.
Deskhero's AI-powered knowledge base has been a game-changer for OvenTech. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, Deskhero can generate suggested replies to customer queries. This has significantly reduced the time it takes to resolve a ticket.
The AI capabilities of Deskhero also enhance the search results in the platform. When a support agent searches for information to assist a customer, the AI uses the embeddings to find the most relevant content. This has made it easier for agents to find the information they need, improving their productivity and the quality of support provided to customers.
OvenTech has also benefited from Deskhero's website scraping feature. The AI can scrape data from their website and use it to improve the accuracy of the suggested replies and search results. This has further enhanced the efficiency of their support operations.
Overall, the advanced AI capabilities of Deskhero have transformed the customer support operations at OvenTech Industries. They have not only improved efficiency but also the quality of support, leading to higher customer satisfaction.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI analyzes the content of the tickets and uses this information to categorize and prioritize them. This ensures that urgent matters are attended to promptly.
How does Deskhero's AI generate suggested replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies to customer queries. This helps to speed up the resolution of tickets.
How does Deskhero's AI enhance search results?
When a support agent searches for information, Deskhero's AI uses the embeddings to find the most relevant content. This makes it easier for agents to find the information they need to assist customers.
* This article provides an example of how a fictive company in the Manufacture of commercial grade ovens industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.