FlexUnder's customer support team handles a multitude of queries and complaints every day. Deskhero's user groups and ticket management features allow them to efficiently manage these tickets and ensure timely resolution.
Deskhero's advanced AI capabilities play a crucial role in enhancing the productivity of FlexUnder's support team. The AI uses embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This not only accelerates the response time but also maintains the quality of responses.
FlexUnder leverages Deskhero's knowledge base feature to offer self-service options to their customers. The AI capabilities of Deskhero auto-generate articles from word, powerpoint, and pdf files, providing customers with instant answers to their queries and reducing the load on the support team.
Deskhero's AI-powered comprehensive search bar enables customers and the support team to quickly find the information they need. By using AI embeddings, the search bar provides highly relevant search results, improving the efficiency of the support operations.
FlexUnder also uses Deskhero's REST API to integrate the platform with their CRM system. This ensures seamless data flow between the systems and enhances the overall operational efficiency.
How does Deskhero's user groups and ticket management features help in managing customer tickets?
Deskhero's user groups and ticket management features allow efficient management and timely resolution of customer tickets. Tickets can be categorized and assigned to specific user groups for quick resolution.
How does Deskhero's AI enhance the productivity of the support team?
Deskhero's AI uses embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This accelerates the response time and maintains the quality of responses.
How does Deskhero's knowledge base feature offer self-service options to customers?
Deskhero's knowledge base provides instant answers to customer queries. The AI capabilities of Deskhero auto-generate articles from uploaded files, reducing the need for customers to contact the support team.
* This article provides an example of how a fictive company in the Manufacture of compression underwear for men industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.