Creamy Delights receives a high volume of customer inquiries daily, ranging from product information requests to complaints. The company uses Deskhero's ticket management system to efficiently handle these inquiries. The system's AI capabilities analyze previous tickets and knowledge base articles to suggest replies, significantly reducing response times.
The company also makes use of Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This allows them to quickly identify urgent issues and allocate resources accordingly. The AI further enhances this process by predicting the urgency of tickets based on historical data.
Creamy Delights has a comprehensive knowledge base, which is continually updated with new information from word documents, powerpoint presentations, and pdf files. Deskhero's AI capabilities analyze these documents and generate relevant knowledge base articles, saving the company significant time and effort.
Deskhero's AI also enhances the company's search functionality. By leveraging OpenAI embeddings, the AI can find relevant content from various sources, including the company's website, knowledge base, and uploaded files. This makes it easier for both customers and staff to find the information they need.
Finally, Creamy Delights uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the AI capabilities across their entire operation, further enhancing efficiency and customer satisfaction.
How does Deskhero's AI suggest replies to customer inquiries?
Deskhero's AI analyzes previous tickets and knowledge base articles to generate suggested replies. This helps to speed up response times and ensure consistency in the company's communications.
How does Deskhero's AI enhance the company's search functionality?
Deskhero's AI uses OpenAI embeddings to find relevant content from various sources, including the company's website, knowledge base, and uploaded files. This makes it easier for both customers and staff to find the information they need.
Can Deskhero's AI predict the urgency of tickets?
Yes, Deskhero's AI can analyze historical data to predict the urgency of tickets. This allows the company to quickly identify urgent issues and allocate resources accordingly.
* This article provides an example of how a fictive company in the Manufacture of condensed milk, evaporated milk, cream and sour cream industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.