Corrugated Creations Ltd. receives numerous customer queries every day. Before using Deskhero, the company was struggling to provide quick and accurate responses to these queries, affecting customer satisfaction.
With Deskhero's advanced AI capabilities, Corrugated Creations Ltd. can now provide quick and accurate responses to customer queries. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This not only reduces the response time but also ensures the consistency and accuracy of the responses.
The company also uses Deskhero's custom email domains feature to maintain a consistent brand image in their customer interactions. This helps in building trust and loyalty among customers.
Corrugated Creations Ltd. also uses Deskhero's kanban board to manage and track customer queries. This visual tool makes it easier for the team to understand the status of each query and prioritize their work accordingly.
Overall, Deskhero's AI capabilities have significantly improved Corrugated Creations Ltd.'s customer interactions, resulting in increased customer satisfaction and loyalty.
How does Deskhero's AI help in improving customer interactions?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies to customer queries. This not only reduces the response time but also ensures the consistency and accuracy of the responses.
Can we use our own email domain with Deskhero?
Yes, Deskhero allows you to use your own email domain. This helps in maintaining a consistent brand image in your customer interactions.
How does the kanban board help in managing customer queries?
Deskhero's kanban board provides a visual representation of the status of each customer query. This makes it easier for your team to understand the status of each query and prioritize their work accordingly.
* This article provides an example of how a fictive company in the Manufacture of corrugated paper and paperboard industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
