Stitch & Style Co. deals with a diverse range of customer queries, from product specifications to order status. Using Deskhero's ticket management system and advanced AI capabilities, they are able to efficiently handle these queries. The AI uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest relevant replies, speeding up the resolution process.
With Deskhero's AI-enhanced comprehensive search bar, Stitch & Style's support team can swiftly find relevant information from various sources including uploaded files like policies/manuals/presentation and scraped website data. This has greatly improved the accuracy and speed of their responses.
Deskhero's AI also aids in generating knowledge base articles from Word, PowerPoint, PDF files, and website data. This has helped Stitch & Style in building a comprehensive knowledge base, serving as a vital resource for their support team and offering self-service options to their customers.
Stitch & Style has customized Deskhero using its custom fields and user groups features to meet their unique needs. They have created different user groups for their various product lines, ensuring that tickets are directed to the appropriate experts. The custom fields capture specific information about each query, facilitating more effective problem resolution.
Stitch & Style has integrated Deskhero with their existing systems using the platform's REST API. This has created a seamless customer support ecosystem, further enhancing their helpdesk operations.
How does Deskhero's AI assist in handling customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant replies to customer queries. This speeds up the resolution process and improves the quality of responses.
How does Deskhero's AI improve the search functionality?
Deskhero's AI improves the search functionality by using OpenAI Embeddings to find relevant content from various sources. This ensures that the most relevant information is surfaced during searches.
Can Deskhero be customized according to specific needs?
Yes, Deskhero offers custom fields and user groups features that allow it to be tailored according to specific needs. This ensures that the platform aligns with your business requirements.
* This article provides an example of how a fictive company in the Manufacture of crocheted accessories (e.g., hats, scarves, gloves) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.