Baby Bunting Boutique receives a plethora of customer queries and requests daily. To manage this effectively, they utilize Deskhero's user groups and ticket management features. However, the standout feature that revolutionizes their helpdesk services is Deskhero's advanced AI capabilities.
The AI system leverages OpenAI Embeddings to analyze previous tickets, knowledge base articles, and other uploaded files like policies, manuals, and presentations. It uses this data to generate suggested replies, significantly reducing the response time and ensuring the responses are accurate and relevant.
The AI-enhanced comprehensive search bar has proven to be a valuable tool for the support team. It allows them to find relevant information quickly, whether it's a specific customer query or an internal policy document.
Deskhero's AI capabilities also extend to the knowledge base. It can automatically generate articles from Word, PowerPoint, PDF files, and even scraped website data. This has made the process of updating the knowledge base faster and more efficient.
By leveraging Deskhero's AI capabilities, Baby Bunting Boutique has optimized their helpdesk services, resulting in enhanced operational efficiency and improved customer service quality.
How does Deskhero's AI system generate suggested replies?
Deskhero's AI system uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and other uploaded files. It then uses this information to generate suggested replies that are accurate and relevant to the query.
How does the AI-enhanced search bar work?
The AI-enhanced search bar uses advanced AI algorithms to deliver precise search results in seconds. It can search through tickets, knowledge base articles, and other uploaded files to find the information you're looking for.
How does Deskhero's AI system update the knowledge base?
Deskhero's AI system can automatically generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This makes the process of updating the knowledge base faster and more efficient.
* This article provides an example of how a fictive company in the Manufacture of crocheted infant apparel industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.