WoodCraft Doors receives numerous customer queries daily about their custom-made wooden doors. These queries range from installation instructions, maintenance tips, to customization options. To manage these queries efficiently, they use Deskhero's ticket management system. The system uses AI to categorize and prioritize tickets based on their urgency and topic, ensuring that customers receive timely and relevant responses.
Deskhero's AI capabilities also assist in generating suggested replies. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, the AI can suggest the most appropriate responses to customer queries. This not only speeds up the response time but also ensures consistency in the quality of customer support.
Furthermore, WoodCraft Doors uses Deskhero's knowledge base feature to create a self-service portal for customers. The AI capabilities of Deskhero help in generating articles from Word, PowerPoint, and PDF files. This allows the company to quickly populate the knowledge base with useful information, reducing the number of repetitive queries.
Deskhero's advanced search bar, enhanced by AI, enables customers to find relevant content quickly and easily. The search results are improved by OpenAI Embeddings from previous tickets, knowledge base articles, and other resources.
Finally, the company uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the benefits of AI-powered customer support across their entire operation.
How does Deskhero's AI prioritize tickets?
Deskhero's AI prioritizes tickets based on their urgency and topic. It uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to understand the context and importance of each ticket.
How does Deskhero's AI generate suggested replies?
Deskhero's AI generates suggested replies by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals. It uses this information to suggest the most appropriate responses to customer queries.
How does Deskhero's AI enhance the search results?
Deskhero's AI enhances the search results by using OpenAI Embeddings from previous tickets, knowledge base articles, and other resources. This allows it to provide more relevant and accurate search results.
* This article provides an example of how a fictive company in the Manufacture of custom-made wooden doors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
