ShearMaster Co. uses Deskhero's AI capabilities to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data. This allows the company to identify recurring issues and provide proactive solutions, enhancing customer satisfaction.
The company also uses Deskhero's custom fields and email domains to organize and manage customer queries effectively. This has resulted in a significant reduction in response time and an improvement in the overall customer experience.
Deskhero's AI-powered ticket management system assists ShearMaster Co. in prioritizing and addressing customer queries. By using OpenAI embeddings to suggest replies based on relevant content, the company has been able to increase resolution speed and customer satisfaction.
In addition, ShearMaster Co. uses Deskhero's comprehensive search bar and REST API to seamlessly access and integrate customer support data with other business systems. This has enhanced the company's operational efficiency and provided valuable insights for strategic decision-making.
Lastly, the company uses Deskhero's knowledge base to educate customers about their products and services. The platform's AI capabilities automatically generate articles from word, powerpoint, pdf files, saving the company considerable time and resources.
How does ShearMaster Co. use Deskhero's AI capabilities to enhance customer service?
ShearMaster Co. uses Deskhero's AI capabilities to analyze previous tickets, knowledge base articles, and uploaded files. This allows them to identify recurring issues and provide proactive solutions, enhancing customer satisfaction. They also use the AI-powered ticket management system to suggest replies based on relevant content, increasing resolution speed.
How does ShearMaster Co. integrate Deskhero with other business systems?
ShearMaster Co. uses Deskhero's REST API to seamlessly access and integrate customer support data with other business systems. This enhances their operational efficiency and provides valuable insights for strategic decision-making.
How does ShearMaster Co. use Deskhero's knowledge base?
ShearMaster Co. uses Deskhero's knowledge base to educate customers about their products and services. The platform's AI capabilities automatically generate articles from word, powerpoint, pdf files, saving the company considerable time and resources.
* This article provides an example of how a fictive company in the Manufacture of cutting and shearing machines for metallurgy industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
