SharpTech Innovations deals with a multitude of customer inquiries daily concerning the operation and upkeep of their tools. They utilize Deskhero's ticket management system to sort these inquiries and ensure responses are delivered in a timely manner. Deskhero's AI capabilities scrutinize the content of the tickets and propose replies based on prior tickets and knowledge base articles.
The custom fields feature of Deskhero enables SharpTech Innovations to classify the tickets based on the nature of the tool or issue. This aids in prioritizing the tickets and delegating them to the appropriate support team. The AI further augments this process by forecasting the category of new tickets based on the embeddings from prior tickets.
Deskhero's AI also assists in creating an extensive knowledge base for SharpTech Innovations. It generates articles from uploaded files such as manuals and presentations, and even extracts data from the company's website. This not only conserves time but also ensures that the knowledge base is consistently updated with the most recent information.
SharpTech Innovations also capitalizes on Deskhero's advanced search bar powered by AI. It employs the OpenAI embeddings to deliver pertinent search results, making it simpler for the support team to locate the necessary information swiftly. This has notably decreased the resolution time for customer inquiries.
Lastly, the REST API of Deskhero allows SharpTech Innovations to integrate the platform with their existing systems. This smooth integration coupled with the AI capabilities of Deskhero has revolutionized the helpdesk services of SharpTech Innovations, making them more efficient and customer-oriented.
How does Deskhero's AI propose replies to tickets?
Deskhero's AI employs OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to comprehend the context of the new ticket. It then dispatches this context through OpenAI's ChatGPT to generate a proposed reply.
How does Deskhero's AI improve the search results?
Deskhero's AI utilizes OpenAI embeddings to understand the context of the search query. It then uses this context to deliver relevant search results from the tickets, knowledge base articles, uploaded files, and scraped website data.
Can Deskhero's AI classify the tickets?
Yes, Deskhero's AI can forecast the category of new tickets based on the embeddings from prior tickets. This aids in prioritizing the tickets and delegating them to the appropriate support team.
* This article provides an example of how a fictive company in the Manufacture of cutting tools and tooling systems industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.