CreamLine Manufacturers receives a high volume of customer queries related to their dairy production lines. To manage these effectively, they use Deskhero's advanced AI capabilities. The AI analyzes previous tickets and knowledge base articles to suggest replies to new queries, significantly reducing the time taken to respond to customers.
The custom fields feature of Deskhero allows CreamLine to categorize and prioritize tickets based on their urgency and complexity. This has helped them to allocate resources more efficiently and improve their overall customer service performance.
CreamLine also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from relevant industry websites. The AI capabilities of Deskhero analyze this scraped data along with uploaded files like policies, manuals, and presentations to enhance search results and provide accurate information to customers.
Deskhero's REST API has enabled CreamLine to integrate their existing CRM and ERP systems with Deskhero, providing a unified platform for managing customer interactions. This has improved the consistency and quality of their customer service.
Overall, the advanced AI capabilities of Deskhero have transformed CreamLine's customer support operations, making them more efficient and customer-centric.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest replies to new queries. This reduces the time taken to find relevant information and formulate responses, thereby improving response time.
How does Deskhero help in managing customer interactions?
Deskhero provides a unified platform for managing customer interactions by integrating with existing CRM and ERP systems. It helps in categorizing and prioritizing tickets, providing accurate information, and improving the consistency and quality of customer service.
How does Deskhero keep the knowledge base updated?
Deskhero uses its website scraping feature to extract the latest information from relevant industry websites. This information is then analyzed by its AI capabilities along with uploaded files to enhance search results and keep the knowledge base updated.
* This article provides an example of how a fictive company in the Manufacture of dairy production lines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.