HomeTech Appliances receives a large volume of customer queries and complaints daily. They use Deskhero's ticket management system to organize these queries efficiently. The AI capabilities of Deskhero leverage OpenAI Embeddings from previous tickets to suggest relevant replies, drastically reducing the time taken to respond to customers.
The company also uses Deskhero's knowledge base feature to store manuals and guides for their products. The AI capabilities of Deskhero generate articles from these files, making it easy for the customer support team to find relevant information when responding to queries.
Deskhero's website scraping feature is used by HomeTech Appliances to keep track of any new information or updates on competitor websites. This data is then analyzed by the AI to provide insights and recommendations to the company.
With Deskhero's custom email domains and user groups, HomeTech Appliances has been able to create a more personalized and efficient customer support system. The AI capabilities of Deskhero also enhance the search results, making it easier for the team to find relevant information.
Overall, the advanced AI capabilities of Deskhero have significantly improved the efficiency of HomeTech Appliances' customer support system, leading to higher customer satisfaction rates.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets to suggest relevant replies, reducing the time taken to respond to customers.
How does Deskhero's AI capabilities enhance the knowledge base?
Deskhero's AI capabilities generate articles from uploaded files like manuals and guides, making it easy for the customer support team to find relevant information.
How does Deskhero's AI capabilities enhance search results?
Deskhero's AI capabilities enhance search results by using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content.
* This article provides an example of how a fictive company in the Manufacture of domestic appliances industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.