HobMaster Corp. uses Deskhero's AI capabilities to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This has greatly reduced the time taken to respond to customer queries and improved the overall efficiency of their helpdesk operations.
The company also uses Deskhero's comprehensive search bar feature, powered by AI, to quickly find relevant content from their vast database of customer interactions, product manuals, and troubleshooting guides. This has enabled them to provide accurate and timely solutions to customer issues.
By leveraging Deskhero's custom fields and structured data lists, HobMaster Corp. has been able to categorize and prioritize customer tickets effectively. The AI-powered ticket management system automatically assigns tickets to the appropriate support team, ensuring faster resolution times.
HobMaster Corp. has also benefited from Deskhero's knowledge base feature. The AI capabilities of Deskhero automatically generate articles from word, PowerPoint, and PDF files, making it easier for the support team to create and update the knowledge base.
Finally, HobMaster Corp. uses Deskhero's REST API to integrate their existing systems with Deskhero, allowing them to leverage the platform's advanced AI capabilities across their entire helpdesk ecosystem.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI analyzes previous tickets, knowledge base articles, and other relevant data to generate suggested replies. This allows the support team to respond to customer queries faster and more accurately.
How does Deskhero help in managing customer tickets?
Deskhero's AI-powered ticket management system categorizes and prioritizes customer tickets. It also assigns tickets to the appropriate support team, ensuring faster resolution times.
How does Deskhero's AI capabilities enhance the knowledge base?
Deskhero's AI can automatically generate knowledge base articles from word, PowerPoint, and PDF files. This makes it easier for the support team to create and update the knowledge base.
* This article provides an example of how a fictive company in the Manufacture of electric cookers, ovens and hobs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
