BrightSpark Appliances receives a large number of customer queries and complaints daily. Managing these tickets manually was time-consuming and often led to delayed responses. With Deskhero's ticket management feature, BrightSpark can now efficiently organize, prioritize, and respond to tickets, reducing response times significantly.
Deskhero's advanced AI capabilities play a crucial role in speeding up the resolution process. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, Deskhero generates suggested replies. This not only saves time for the support team but also ensures consistent and accurate responses.
The AI-powered comprehensive search bar is another feature that BrightSpark finds extremely useful. It enhances search results by using AI to find the most relevant content from the vast amount of data available. This feature has made it easier for the support team to find solutions and respond to customer queries more effectively.
BrightSpark also uses Deskhero's knowledge base feature to create a self-service portal for customers. The AI capabilities of Deskhero enable automatic generation of knowledge base articles from various sources like Word, PowerPoint, PDF files, and even scraped website data. This has significantly reduced the number of tickets, as customers can now find solutions to common problems themselves.
Overall, Deskhero's advanced AI capabilities have transformed BrightSpark's customer support, making it more efficient and customer-friendly.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI capabilities enhance ticket management by generating suggested replies based on previous tickets, knowledge base articles, and other relevant data. This speeds up the resolution process and ensures consistent and accurate responses.
How does the AI-powered search bar work?
The AI-powered search bar uses AI to find the most relevant content from the available data. This makes it easier for the support team to find solutions and respond to customer queries more effectively.
How does Deskhero's AI capabilities help in creating a self-service portal?
Deskhero's AI capabilities enable automatic generation of knowledge base articles from various sources like Word, PowerPoint, PDF files, and even scraped website data. This helps in creating a comprehensive self-service portal for customers.
* This article provides an example of how a fictive company in the Manufacture of Electrical Equipment, Appliances, and Components industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.