NanoTech Solutions receives a high volume of customer queries daily. With Deskhero's ticket management feature, these queries are efficiently organized and prioritized. The AI capabilities of the platform suggest relevant responses based on OpenAI Embeddings from previous tickets and knowledge base articles, reducing the time spent on each ticket.
Using the custom fields feature, NanoTech Solutions categorizes tickets based on their specific business requirements. The AI's ability to generate suggested replies has significantly reduced response times and improved customer satisfaction.
NanoTech Solutions also benefits from Deskhero's knowledge base feature. The AI's ability to generate articles from word, powerpoint, and pdf files has made it easier for their support team to find relevant information and provide accurate responses.
Deskhero's website scraping feature enables NanoTech Solutions to keep their knowledge base updated with the latest information from their website. The AI capabilities enhance this feature by using the scraped data to improve search results and suggested replies.
Finally, the REST API provided by Deskhero allows NanoTech Solutions to integrate their existing systems with the platform, ensuring a seamless workflow. The AI capabilities further enhance this integration by providing relevant content based on the data from these systems.
How does Deskhero's AI improve the efficiency of ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest relevant responses. This reduces the time spent on each ticket and improves the efficiency of the support team.
How does the AI enhance the knowledge base feature?
The AI can generate knowledge base articles from word, powerpoint, and pdf files. This makes it easier for the support team to find relevant information and provide accurate responses.
How does the AI use the data from website scraping?
The AI uses the data scraped from the website to improve search results and suggested replies. This ensures that the support team always has the most up-to-date information.
* This article provides an example of how a fictive company in the Manufacture of Electronic Components industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.