TurbineGen Solutions receives a high volume of customer queries daily. Handling these queries manually was proving to be inefficient and time-consuming. By implementing Deskhero, they were able to automate this process using the platform's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies, significantly reducing response times.
The AI also enhances the search results in the knowledge base, making it easier for customers to find relevant information. This has led to a decrease in the number of tickets raised, as customers can now find solutions to common problems in the knowledge base.
Deskhero's custom fields and structured data lists allow TurbineGen to categorize and prioritize tickets effectively. The kanban board provides a visual representation of the ticket workflow, making it easier for the team to manage and track progress.
Deskhero's REST API allows TurbineGen to integrate the platform with their existing systems, further enhancing their efficiency. The custom email domains feature ensures that all communication remains on-brand.
Overall, Deskhero's advanced AI capabilities have enabled TurbineGen Solutions to provide faster, more efficient customer support, leading to improved customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
Can Deskhero be integrated with our existing systems?
Yes, Deskhero's REST API allows you to integrate the platform with your existing systems.
How does Deskhero help in managing tickets?
Deskhero provides features like custom fields and structured data lists for categorizing and prioritizing tickets. The kanban board provides a visual representation of the ticket workflow, making it easier to manage and track progress.
* This article provides an example of how a fictive company in the Manufacture of engines and turbines, except aircraft, vehicle and cycle engines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
