SpectraFrames is committed to providing its customers with comprehensive product information and resolving their queries effectively. To achieve this, they use Deskhero's AI capabilities to generate knowledge base articles from various sources like Word, PowerPoint, PDF files, and even scraped data from their website.
The AI analyzes these sources using OpenAI embeddings and generates informative articles that help customers understand the products better and resolve common issues. This not only enhances customer satisfaction but also reduces the load on the customer support team.
Deskhero's AI also enhances the search results on SpectraFrames' knowledge base. By analyzing previous search queries and clicked results, the AI provides more relevant search results, making it easier for customers to find the information they need.
The kanban board feature of Deskhero helps SpectraFrames' customer support team manage their tasks more efficiently. They can track the progress of each ticket and ensure timely resolution.
Finally, SpectraFrames uses Deskhero's custom fields feature to capture specific information from customers when they submit a ticket. This helps the support team understand the issue better and provide a more accurate response.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI analyzes various sources like Word, PowerPoint, PDF files, and scraped website data using OpenAI embeddings. It then generates informative articles based on this analysis.
How does the AI enhance search results?
The AI enhances search results by analyzing previous search queries and clicked results. This helps it understand what information users are looking for and provide more relevant results.
What is the purpose of the custom fields feature?
The custom fields feature allows companies to capture specific information from customers when they submit a ticket. This helps the support team understand the issue better and provide a more accurate response.
* This article provides an example of how a fictive company in the Manufacture of eyeglasses and frames industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.