FattyAcid Solutions receives a plethora of customer queries daily about their products, applications, and safety measures. With Deskhero, they can manage these tickets efficiently, ensuring every customer gets a timely response. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing the response time.
The AI also enhances the search results by leveraging OpenAI Embeddings from uploaded files like policies, manuals, presentations, and scraped website data. This feature has made it easier for the support team to find relevant content quickly, thereby improving their productivity.
Deskhero's AI capabilities also generate knowledge base articles from Word, PowerPoint, and PDF files. This feature has enabled FattyAcid Solutions to build a comprehensive knowledge base that assists both their customers and support team.
Using the custom fields and structured data lists, FattyAcid Solutions has been able to categorize and prioritize the tickets based on their urgency and importance. This has resulted in better ticket management and improved customer satisfaction.
With the help of Deskhero's REST API, FattyAcid Solutions has integrated their existing systems with Deskhero, enabling seamless data exchange and improved workflow.
How does Deskhero's AI improve the response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new queries, thereby reducing the response time.
How does Deskhero's AI enhance search results?
The AI leverages OpenAI Embeddings from uploaded files and scraped website data to enhance the search results, making it easier to find relevant content.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate your existing systems with Deskhero for seamless data exchange and improved workflow.
* This article provides an example of how a fictive company in the Manufacture of Fatty Acids, Alcohols, Glycerides, Waxes and related products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.