FlooringMaster Corp. has a diverse product portfolio and receives a large number of customer queries daily. With Deskhero's AI capabilities, they can leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content quickly and accurately, reducing the time spent on each ticket.
The AI-powered suggested replies feature of Deskhero has been a game-changer for FlooringMaster Corp. It uses ChatGPT to generate responses based on the context of the query, which has significantly reduced the response time and improved customer satisfaction.
Deskhero's comprehensive search bar, enhanced by AI, has made it easier for the support team to find relevant information across different sources. This feature has improved the accuracy of their responses and reduced the time spent on searching for information.
FlooringMaster Corp. has also benefited from the custom fields feature of Deskhero. They can create custom fields based on their specific needs, which has improved the organization and categorization of their tickets.
The REST API provided by Deskhero has allowed FlooringMaster Corp. to integrate their existing systems with Deskhero, creating a seamless workflow. This integration has reduced the manual work involved in transferring data between different systems.
How has the AI-powered suggested replies feature improved customer satisfaction?
The AI-powered suggested replies feature has significantly reduced the response time as it generates responses based on the context of the query. This quick and accurate response has improved customer satisfaction.
How does the comprehensive search bar help the support team?
The comprehensive search bar, enhanced by AI, makes it easier for the support team to find relevant information across different sources. This improves the accuracy of their responses and reduces the time spent on searching for information.
How has the REST API benefited FlooringMaster Corp.?
The REST API has allowed FlooringMaster Corp. to integrate their existing systems with Deskhero, creating a seamless workflow. This integration reduces the manual work involved in transferring data between different systems.
* This article provides an example of how a fictive company in the Manufacture of flooring, parquets and other wood works industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
