FoodTech Innovations receives numerous customer queries daily about the operation, maintenance, and troubleshooting of their machinery. They use Deskhero's ticket management system to handle these queries efficiently. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, reducing the time taken to respond to customers.
The company also uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This allows them to quickly identify and address urgent issues. The AI capabilities enhance this process by predicting the urgency of tickets based on their content.
FoodTech Innovations has a comprehensive knowledge base, including manuals and policies uploaded as Word, PowerPoint, and PDF files. Deskhero's AI capabilities scan these documents and generate relevant content for the knowledge base articles. This has significantly reduced the time taken to update the knowledge base.
The company also uses Deskhero's website scraping feature to keep their knowledge base up-to-date with the latest information from relevant websites. The AI capabilities enhance this process by identifying and prioritizing the most relevant information.
Finally, FoodTech Innovations uses Deskhero's REST API to integrate their customer support system with other business systems. This allows them to provide a seamless customer service experience. The AI capabilities enhance this integration by providing relevant suggestions and enhancing search results.
How does Deskhero's AI capabilities improve the efficiency of our customer service?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and uploaded documents to suggest relevant replies to customer queries. This reduces the time taken to respond to customers. The AI also enhances the categorization and prioritization of tickets, the updating of the knowledge base, and the integration with other business systems.
Can Deskhero handle documents in various formats like Word, PowerPoint, and PDF?
Yes, Deskhero can handle documents in various formats. It can scan these documents and generate relevant content for the knowledge base articles.
Can Deskhero integrate with other business systems?
Yes, Deskhero provides a REST API that allows you to integrate your customer support system with other business systems.
* This article provides an example of how a fictive company in the Manufacture of food and beverage processing machinery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.