Radiant Solutions uses Deskhero's AI capabilities to manage a large number of customer queries. The AI analyzes each ticket using OpenAI Embeddings and suggests potential solutions based on previous tickets, knowledge base articles, and uploaded files. This not only speeds up the response time but also improves the accuracy of the responses.
Deskhero's knowledge base feature is used by Radiant Solutions to maintain a comprehensive repository of information. The AI capabilities of Deskhero generate articles from uploaded files like manuals, policies, and presentations, ensuring that the knowledge base is always updated with the latest information.
By leveraging Deskhero's website scraping feature, Radiant Solutions can gather relevant information from external sources. The AI analyzes this data and uses it to enhance the accuracy of suggested responses to customer queries.
Radiant Solutions also uses Deskhero's comprehensive search bar, powered by AI, to quickly find relevant information from the knowledge base, tickets, and scraped website data. This significantly reduces the time spent on each query, improving the efficiency of the customer service team.
Lastly, Radiant Solutions uses Deskhero's REST API to integrate the platform with their existing systems. This allows for seamless data exchange and further enhances the efficiency of their customer service operations.
How does Deskhero's AI improve the speed and accuracy of responses?
Deskhero's AI uses OpenAI Embeddings to analyze the content of tickets, knowledge base articles, uploaded files, and scraped website data. It identifies key issues and suggests potential solutions based on this analysis, improving the speed and accuracy of responses.
How does Deskhero's website scraping feature enhance the accuracy of suggested responses?
Deskhero's website scraping feature gathers relevant information from external sources. The AI analyzes this data and uses it to enhance the accuracy of suggested responses to customer queries.
How does Deskhero's REST API enhance the efficiency of customer service operations?
Deskhero's REST API allows for seamless integration with existing systems, enabling efficient data exchange. This enhances the efficiency of customer service operations by ensuring that all relevant information is readily available.
* This article provides an example of how a fictive company in the Manufacture of Gamma Ray Machines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.