GreaseTech Industries receives hundreds of customer queries every day, ranging from product inquiries to technical support requests. The company uses Deskhero's ticket management system to efficiently handle these requests. The system's AI capabilities analyze previous tickets and knowledge base articles to suggest relevant responses to new queries, significantly reducing response times.
The company also uses Deskhero's custom fields and user groups features to categorize and assign tickets to the appropriate teams. This ensures that each query is handled by the most qualified personnel, improving the quality of support provided.
Deskhero's AI capabilities also enhance GreaseTech's knowledge base. The AI analyzes uploaded files like policies, manuals, and presentations, as well as scraped website data, to generate comprehensive and relevant articles. This not only improves the knowledge base's utility but also reduces the time and effort required to maintain it.
Furthermore, GreaseTech uses Deskhero's comprehensive search bar and REST API to integrate the platform with its existing systems. This allows the company to leverage its existing data and resources to further improve its customer support operations.
Overall, Deskhero's advanced AI capabilities have enabled GreaseTech Industries to streamline its customer support operations, improve customer satisfaction, and reduce operational costs.
How does Deskhero's AI improve response times?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant responses to new queries. This significantly reduces the time it takes to respond to customer queries.
How does Deskhero's AI enhance the knowledge base?
The AI analyzes uploaded files like policies, manuals, and presentations, as well as scraped website data, to generate comprehensive and relevant articles. This improves the utility of the knowledge base and reduces the time and effort required to maintain it.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's comprehensive search bar and REST API allow it to be integrated with existing systems. This enables companies to leverage their existing data and resources to further improve their customer support operations.
* This article provides an example of how a fictive company in the Manufacture of Greases and Waxes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.