CarpetMakers Ltd. deals with a high volume of customer inquiries daily, ranging from product details to delivery status. Managing these inquiries manually was challenging and often resulted in delayed responses. With Deskhero, the company was able to automate this process, ensuring timely and accurate responses.
The company leverages Deskhero's custom fields feature to categorize customer inquiries effectively. The platform's AI capabilities help in sorting these inquiries based on their categories, making it easier for the support team to handle them.
CarpetMakers Ltd. also utilizes Deskhero's knowledge base feature to provide instant answers to common customer queries. They upload their product manuals, policies, and other related documents, and Deskhero's AI generates articles from these files. This reduces the number of tickets raised and speeds up the response time.
Furthermore, the company uses Deskhero's advanced AI to enhance their search results. The AI uses OpenAI Embeddings from previous tickets and knowledge base articles to provide more relevant and accurate results. It also suggests replies based on this content, further improving the response time.
By implementing Deskhero, CarpetMakers Ltd. has significantly improved their customer support efficiency. The platform's advanced AI capabilities have not only reduced the workload on their support team but also enhanced customer satisfaction by providing quicker and more accurate responses.
How does Deskhero's AI help in categorizing customer inquiries?
Deskhero's AI helps in categorizing customer inquiries by using the platform's custom fields feature. It sorts these inquiries based on their categories, making it easier for the support team to handle them.
How does the knowledge base in Deskhero reduce the number of tickets raised?
The knowledge base in Deskhero provides instant answers to common customer queries. This reduces the need for customers to raise tickets for these queries, thereby reducing the overall number of tickets.
How does Deskhero's AI enhance the response time?
Deskhero's AI enhances the response time by suggesting replies based on the content found from previous tickets and knowledge base articles. This allows the support team to provide quicker responses to customer inquiries.
* This article provides an example of how a fictive company in the Manufacture of hand-knotted carpets and rugs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.