Caps & Co. receives a large volume of customer inquiries daily, ranging from product queries to complaints. The company uses Deskhero's ticket management system to handle these inquiries. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing response times.
The company also leverages Deskhero's custom fields feature to categorize tickets based on the type of hat or headgear in question. This allows the support team to quickly identify and address common issues related to specific products.
Deskhero's comprehensive search bar, powered by AI, enables the support team to find relevant content quickly. This includes data from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data.
Deskhero's AI capabilities also enhance the creation of knowledge base articles. The AI analyzes Word, PowerPoint, and PDF files to generate articles, saving the team valuable time and ensuring that the knowledge base is always up-to-date.
Finally, the REST API provided by Deskhero allows Caps & Co. to integrate the platform with their existing systems, further enhancing the efficiency of their customer support operations.
How does Deskhero's AI suggest replies to customer inquiries?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies. It uses OpenAI Embeddings from these sources to find relevant content, which is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance the search function?
The AI capabilities of Deskhero enhance the search function by using OpenAI Embeddings from various sources, including previous tickets, knowledge base articles, uploaded files, and scraped website data. This allows for more accurate and relevant search results.
How does Deskhero's AI assist in creating knowledge base articles?
Deskhero's AI analyzes Word, PowerPoint, and PDF files to generate knowledge base articles. This saves time and ensures that the knowledge base is always up-to-date with the latest information.
* This article provides an example of how a fictive company in the Manufacture of hats and headgear industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.