HoneMaster Co. has an extensive knowledge base on Deskhero, which contains articles generated from Word, PowerPoint, and PDF files. The company uses Deskhero's AI to enhance the search results within this knowledge base. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide more relevant search results.
The company also uses Deskhero's AI to generate suggested replies for common customer queries. This feature not only speeds up the response process but also ensures that consistent and accurate information is provided to customers.
HoneMaster Co. uses Deskhero's website scraping feature to keep its knowledge base up-to-date. The AI regularly scans the company's website for new or updated information and automatically adds this to the knowledge base.
Deskhero's ticket management feature is used by HoneMaster Co. to organize customer queries efficiently. The AI capabilities of Deskhero analyze the content of each ticket, categorize it, and route it to the most suitable support agent. This automation significantly reduces manual sorting and ensures faster response times.
Finally, HoneMaster Co. uses Deskhero's REST API to integrate the platform with its existing systems. This seamless integration allows the company to leverage the benefits of Deskhero's AI capabilities across its entire customer support infrastructure.
How does Deskhero's AI enhance knowledge base search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide more relevant search results within the knowledge base.
How does the website scraping feature keep the knowledge base up-to-date?
Deskhero's AI regularly scans the company's website for new or updated information. It then automatically adds this information to the knowledge base.
How does Deskhero's AI automate ticket management?
Deskhero's AI analyzes the content of each ticket, categorizes it based on this analysis, and routes it to the most suitable support agent.
* This article provides an example of how a fictive company in the Manufacture of honing, lapping and grinding machines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.