Hosiery Haven uses Deskhero's AI capabilities to manage tickets more efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to suggest appropriate responses to customer inquiries. This not only reduces the time taken to resolve each ticket but also ensures that the responses are accurate and helpful.
The company also uses Deskhero's website scraping feature to keep their knowledge base updated. The AI regularly scrapes their website for new information and updates the knowledge base accordingly. This ensures that the customer service team always has the most recent information at their fingertips.
Using Deskhero's custom email domains, Hosiery Haven has been able to establish a professional image in their customer communications. They have also created user groups for different types of inquiries, ensuring that tickets are assigned to the most suitable customer service representatives.
Hosiery Haven also finds Deskhero's comprehensive search bar extremely useful. The AI-enhanced search results allow the customer service team to quickly find relevant information, further speeding up the resolution of customer inquiries.
Lastly, Hosiery Haven uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to manage all their customer service activities from a single platform, improving efficiency and productivity.
How does Deskhero's AI suggest responses to customer inquiries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to find relevant content. It then sends this content through OpenAI's ChatGPT to generate suggested responses.
How does Deskhero's website scraping feature update the knowledge base?
Deskhero's AI regularly scrapes your website for new information and updates the knowledge base accordingly. This ensures that your customer service team always has access to the latest information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero offers a REST API that allows you to integrate the platform with your existing systems. This seamless integration allows you to manage all your customer service activities from one place.
* This article provides an example of how a fictive company in the Manufacture of hosiery and other knitted apparel industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.