HealthEquip Innovations has a vast range of products, each with its own set of features, specifications, and usage instructions. To help their customers understand these products better, HealthEquip uses Deskhero's AI capabilities to generate knowledge base articles from uploaded files like policies, manuals, and presentations.
The AI also leverages OpenAI Embeddings from previous tickets, knowledge base articles, and scraped website data to enhance the search results. This ensures that customers can quickly find the information they are looking for, reducing the need for them to contact the support team.
Deskhero's website scraping feature has also been invaluable to HealthEquip. The company's website contains detailed information about their products and services. The AI can scrape this data and use it to enhance search results and generate suggested replies, further improving the customer experience.
HealthEquip has also benefited from Deskhero's REST API. It allows them to integrate Deskhero with their existing systems, providing a seamless experience for their customers. The API also enables them to automate certain tasks, reducing the workload on their support team.
By leveraging Deskhero's advanced AI capabilities, HealthEquip Innovations has been able to improve their customer experience significantly. They have provided more accurate and relevant information to their customers, reduced the workload on their support team, and improved overall customer satisfaction.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from uploaded files like policies, manuals, and presentations. It uses OpenAI Embeddings to understand the content of these files and generates articles based on this understanding.
How does Deskhero's AI enhance search results?
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then used to enhance the search results, ensuring that customers can quickly find the information they are looking for.
What is the benefit of Deskhero's REST API?
Deskhero's REST API allows you to integrate Deskhero with your existing systems, providing a seamless experience for your customers. The API also enables you to automate certain tasks, reducing the workload on your support team.
* This article provides an example of how a fictive company in the Manufacture of Hospital Equipment and Furnishings industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.