CutMaster Corp. manufactures a variety of cutting tools, each with its own set of specifications and user manuals. The company was struggling with managing their extensive knowledge base and providing efficient customer support. They implemented Deskhero to leverage its advanced AI capabilities.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly improving the efficiency of CutMaster's support team.
The platform's ability to generate knowledge base articles from Word, PowerPoint, and PDF files also proved beneficial. It allowed CutMaster to easily update their knowledge base with new product information and user manuals.
Furthermore, the AI-enhanced comprehensive search bar enabled the support team to quickly find relevant information from the knowledge base and other resources, resulting in accurate and prompt responses.
Finally, the REST API provided by Deskhero allowed CutMaster Corp. to integrate the platform with their existing systems, further streamlining their customer support processes.
How does Deskhero's AI improve customer support efficiency?
Deskhero's AI uses OpenAI Embeddings to find relevant content from various resources. This content is then processed to generate suggested replies, significantly improving the efficiency of the support team.
How does Deskhero handle knowledge base updates?
Deskhero can generate knowledge base articles from Word, PowerPoint, and PDF files, allowing easy updates to the knowledge base with new product information and user manuals.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, further streamlining customer support processes.
* This article provides an example of how a fictive company in the Manufacture of industrial tools, machine tools and cutting tools industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.