BreezeComfort uses Deskhero's user groups feature to segment their customer base. This allows them to provide tailored support for different customer segments. The AI capabilities of Deskhero help in automatically assigning customers to the right user group based on their inquiry or purchase history.
The company also leverages Deskhero's website scraping feature. They scrape data from their own website and competitor websites to stay updated on market trends. The AI processes this data and provides insights, helping BreezeComfort stay ahead of the competition.
Moreover, BreezeComfort uses the custom email domains feature to maintain brand consistency. With AI, they can automate responses to common queries, ensuring that customers receive immediate assistance even during non-business hours.
Deskhero's advanced AI also powers the kanban board, providing a visual representation of the support workflow. The AI optimizes the workflow by suggesting improvements based on past data, leading to increased efficiency.
Finally, BreezeComfort uses the REST API to integrate Deskhero with their CRM system. This allows them to utilize the AI capabilities of Deskhero in managing customer relationships and improving customer retention.
How does Deskhero's AI help in segmenting the customer base?
Deskhero's AI can automatically assign customers to the right user group based on their inquiry or purchase history. This allows for tailored support for different customer segments.
How does the website scraping feature work?
You can scrape data from your own website and competitor websites using Deskhero. The AI processes this data and provides insights, helping you stay updated on market trends.
How does Deskhero's AI enhance the kanban board?
Deskhero's AI provides a visual representation of the support workflow and suggests improvements based on past data. This leads to increased efficiency in the support process.
* This article provides an example of how a fictive company in the Manufacture of Inflatable Airbeds industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.