PulloverPro Ltd. deals with a large volume of customer queries daily. The manual handling of these tickets was challenging and inefficient. With Deskhero's ticket management feature, PulloverPro can now efficiently manage all tickets, ensuring prompt responses to customer queries.
Deskhero's AI capabilities enable PulloverPro to provide accurate responses to customer queries in a timely manner. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant replies, significantly improving response time and accuracy.
The AI-enhanced comprehensive search bar of Deskhero aids PulloverPro's support team in finding relevant information swiftly. Be it a previous ticket, a knowledge base article, or a policy document, the search feature delivers the most relevant results, facilitating quicker resolution of customer queries.
Deskhero's REST API allows PulloverPro to integrate the platform with their existing systems, providing a seamless customer service experience. The API also facilitates the automation of certain tasks, further enhancing efficiency.
In conclusion, Deskhero's advanced AI capabilities have significantly improved PulloverPro Ltd.'s customer service operations, resulting in increased customer satisfaction and retention.
How does Deskhero's AI suggest responses to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, presentations, and scraped website data. It uses this information to generate suggested replies, improving response time and accuracy.
How does the AI-enhanced comprehensive search bar work?
Deskhero's search bar uses AI to deliver the most relevant information from previous tickets, knowledge base articles, and uploaded files. It provides swift and accurate results, facilitating quicker resolution of customer queries.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems. This not only provides a unified customer service experience but also enables automation of certain tasks.
* This article provides an example of how a fictive company in the Manufacture of Knit Pullovers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.