Luminary Creations receives numerous customer queries daily, which are efficiently managed using Deskhero's ticket management feature. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, greatly improving the speed and accuracy of their responses.
The company uses Deskhero's custom fields and structured data lists to capture detailed information about each customer interaction. This data is analyzed by the AI to identify patterns and trends, providing Luminary Creations with actionable insights to improve their customer service.
Luminary Creations also leverages Deskhero's knowledge base feature to store all their product manuals, policies, and other related documents. The AI capabilities of Deskhero can generate articles from these files, making it easy for customers to find the information they need. The AI also enhances search results by using OpenAI Embeddings from these uploaded files.
Deskhero's website scraping feature is used by Luminary Creations to scrape data from their website and use it to enhance the customer support experience. If a customer has a question about a specific product, the AI can quickly find the relevant information from the website and provide it to the customer.
Lastly, Luminary Creations uses Deskhero's REST API to integrate the platform with their existing systems. This allows the company to fully leverage Deskhero's AI capabilities, resulting in improved efficiency and customer satisfaction.
How does Deskhero's AI improve the accuracy of responses?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant replies to new tickets. This helps ensure that the responses provided to customers are accurate and relevant to their queries.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings from uploaded files like policies, manuals, and presentations to enhance search results. This makes it easier for customers to find the information they need.
Can Deskhero's AI scrape data from our website?
Yes, Deskhero's AI can scrape data from your website and use it to enhance the customer support experience. This can include product information, FAQs, and more.
* This article provides an example of how a fictive company in the Manufacture of lamp shades from glass industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.